Introduction
This Privacy Policy explains how Berkeley Travel Clinic (“we”, “us”, “our”), trading as A Travel Clinic and operated by Berkeley Pharmacy, collects, uses and protects your personal data when you visit our website or use our services. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Berkeley Travel Clinic is operated by Berkeley Pharmacy, Market Place, Berkeley, Gloucestershire, GL13 9BB. You can contact us by phone on 01453 810316 or by email at admin@travel-clinic.co.uk.
What Personal Data We Collect
We may collect the following types of personal data:
- Contact details, such as your name, email address, phone number and address, when you get in touch with us or submit a form on our website
- Appointment and booking details, when you book a travel health consultation or vaccination appointment with us
- Health and travel information, such as your travel destination, vaccination history and relevant medical history, which you provide to help us give you safe and appropriate travel health advice
- Payment information, when you pay for a consultation, vaccination or product (processed securely by our payment provider; we do not store your full card details)
- Technical data, such as your IP address, browser type and how you use our website, collected automatically through cookies and analytics tools
- Communication preferences, if you sign up to receive emails or newsletters from us
Health Information (Special Category Data)
As a travel health clinic, we may ask you for information about your health, such as existing medical conditions, allergies and vaccination history. This is “special category data” under UK GDPR. We only collect this information with your explicit consent, and we only use it to assess your travel health needs, provide appropriate advice and vaccinations, and maintain accurate clinical records. This information is treated as confidential and is only accessed by authorised, appropriately trained staff.
How We Use Your Data
We use your personal data to:
- Provide travel health advice, vaccinations and related pharmacy services
- Manage appointments and bookings
- Process payments for our services
- Respond to enquiries submitted through our contact forms
- Send you information you have requested, such as newsletters or offers, where you have agreed to receive them
- Understand how visitors use our website, so that we can improve it
- Meet our legal, regulatory and professional obligations, including those relating to the General Pharmaceutical Council (GPhC)
Cookies and Analytics
Our website uses cookies and similar technologies to help it function properly and to help us understand how visitors use the site. These may include:
- Essential cookies, needed for the website to work correctly
- Analytics cookies, such as Google Analytics, which help us understand website traffic and usage
- Functional cookies, used by tools such as feedback surveys and pop-up sign-up forms, to improve your experience on our site
You can control or disable cookies through your browser settings at any time. Please note that some parts of our website may not function correctly if you disable cookies.
Sharing Your Data With Third Parties
We do not sell your personal data. We may share your data with trusted third-party service providers who help us run our business, including:
- Booking and appointment scheduling providers, to manage your appointments
- Payment processors, to securely process payments
- Email marketing platforms, to send newsletters or communications you have opted in to receive
- Website analytics and hosting providers, to operate and improve our website
- Regulatory bodies, such as the General Pharmaceutical Council (GPhC) or NHS bodies, where we are legally required to share information
We only share the minimum information necessary, and we require third parties to keep your data secure and confidential.
Data Retention
We keep your personal data only for as long as necessary to provide our services, meet our legal and professional obligations, and resolve any disputes. Clinical and health-related records are retained in line with professional pharmacy record-keeping requirements. If you would like more information about how long we keep a particular type of data, please contact us using the details below.
Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, in certain circumstances
- Ask us to restrict or object to how we use your data
- Ask us to transfer your data to another organisation, where technically possible
- Withdraw consent at any time, where we rely on consent to process your data
To exercise any of these rights, please contact us at admin@travel-clinic.co.uk. If you are unhappy with how we have handled your personal data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal data from children without appropriate parental or guardian consent. Vaccinations and travel health services for children are provided only with the involvement and consent of a parent or guardian.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Berkeley Travel Clinic (Berkeley Pharmacy)
Market Place, Berkeley, Gloucestershire, GL13 9BB
Phone: 01453 810316
Email: admin@travel-clinic.co.uk
This policy was last updated on 7 August 2026.
